autstat Support

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Thomas Baier
Moderator
Posts: 173
Due to a minor bug in statconnDCOM, scExcel 1.0.0-B3 stopped working end of March 2018. As it will take another few days until the next release can be provided, please download and install the updated license file in the meantime.

You can find the update license file for scExcel on the scExcel download page. Please use the setup test/maintenance tool for installation.

We're sorry for the inconveniences.

Best regards,
Thomas
2018-04-12 13:47
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oleg_rodin
Posts: 8
Hi Thomas, please let us know when the next release is available
Thanks
2018-04-17 15:56
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Thomas Baier
Moderator
Posts: 173
Will be posted here. Any special reason why you're asking? The old version will work fine with the updated license file.

Best,
Thomas
2018-04-17 17:35
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oleg_rodin
Posts: 8
I tried to download the file "328_SExcel4_HomeStudent_32.lic" for the first time without using "setup test/maintenance tool". The dialogue box "Select programs to open the file" came up and I selected "Adobe Acrobat" for some reason to open that file. So now every time I click on "328_SExcel4_HomeStudent_32.lic" the message comes up "download will start now" and when I click "Ok" the file "328_SExcel4_HomeStudent_32.lic" comes in the form of "Adobe Acrobat" and when I click "open" the error message comes up "Adobe Acrobat failed to open...." Not sure how to change it back from "Adobe Acrobat" to the original.

If I now use "setup test/maintenance tool" and select "install licence file" option and then click on "start" it asks me for the directory path. I then locate the folder where the file "328_SExcel4_HomeStudent_32.lic" is saved (it is saved in my directory as "Adobe Acrobat") and select it and the message that comes up is "please run this program as administrator to install a licence file". Not sure how to run "setup test/maintenance tool" as Administrator. So can't install "328_SExcel4_HomeStudent_32.lic"

Thanks
2018-04-17 20:18
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Thomas Baier
Moderator
Posts: 173
Please ask your IT support for help or choose any of the options from the google search:

https://www.google.at/search?q=run+program+as+administrator&rlz=1C1AVNE_enAT657AT657&oq=run+program+as+&aqs=chrome.1.69i57j0l5.2930j0j7&sourceid=chrome&ie=UTF-8
2018-04-18 05:59
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oleg_rodin
Posts: 8
Thanks Thomas, it worked
2018-04-23 16:59
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Lei
Posts: 5
Hi,Thomas,

I have downloaded and installed this license with Maintenance Tool, and it displays "updates allowed until 2018-12-31 23:00:00", but when I click "connect" button it retures "debug info license expired", do you know why?
2018-04-27 08:24
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Thomas Baier
Moderator
Posts: 173
If you have a problem, please start a new thread and provide all required debugging information.
2018-04-27 09:45
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Thomas Baier
Moderator
Posts: 173
An updated version of scExcel is now available for download. This will fix the problem. I'm sorry for the inconveniences.

The next release expected in June will have a modified licensing algorithm which should hopefully avoid these problems.

Best regards,
Thomas
2018-05-02 18:20
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