autstat Support

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oleg_rodin
Posts: 9
can't run scExcel all over again

error message is:
"Error creating R connection object, error code is 2147746132
Debug info: Error creating object instance
If you are using the foreground server, please make sure R is running and rcom is installed"

I do have R running and rcom installed
2018-10-30 17:17
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Thomas Baier
Moderator
Posts: 193
Dear Oleg,

sorry for the delay, will have a look into it ASAP. A temporary solution if possible should be available later today.

Best wishes,
Thomas
2018-11-09 06:59
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Thomas Baier
Moderator
Posts: 193
Sorry, Oleg, took quite some time as of some very sad issues.

A replace license file is available from the download area. Please use the Setup test and maintenance tool to install.
2018-11-29 10:04
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gross.mariomatthias
Posts: 3
Dear Thomas,

I also have a licensing problem. I am using the student version and the following error is displayed:

Error creating R connecion object, error code 2147745841
Debug info: licensing: license expired
If you are using the foreground server, please make sure R is running and rcom is loaded.


I would be very happy about a quick troubleshooting.

Best wishes,
Mario
2018-12-01 12:11
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Thomas Baier
Moderator
Posts: 193
Any problem with the posting you have replied to? Does it not work for you?
2018-12-01 12:22
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gross.mariomatthias
Posts: 3
I did not find the new license file. I found the file after searching for something. However, the first import of the license did not work. The second attempt seems to have worked. Could scExcel just start successfully.

I have one more question. How long is the validity of the new license? I need the program until the end of February 2019.
2018-12-01 12:29
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Thomas Baier
Moderator
Posts: 193
It is valid until end of the year. Until then a new version of scExcel including quite some bug fixes will be available
2018-12-01 13:17
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arisiegel
Posts: 7
Hi Thomas,

I also seem to have a licensing problem. I am using R-2.15.1 (is this an issue?). When I run statconnRSetupTest then Test StatconnDCOM installation it shows Error code 0x80040030: licensing: invalid license file. I have downloaded the license file: 347_SExcel4_HomeStudent_32.lic. When I run Install License File, it shows the correct folder where the license file resides. When I choose the license, it says there is already a license file, and asks if I want to replace it. I click Yes. But scExcel still won't run.

Here's the full output from Install license file:
Analyzing license file <C:\Users\Brom\Downloads\347_SExcel4_HomeStudent_32.lic>
license file with id <347> for product <SExcel4>, created 11/29/2018 9:57:58 AM
updates allowed until 12/31/2018 11:00:00 PM (12/31/2018 11:00:00 PM)
registered for <autstat GmbH> in <Austria>
supports 32 bit R: True, supports 64 bit R False
professional: True, floating/concurrent: False, server: False
number of licenses: 1
statconnDCOM 32 Bit: 32bit version installed in <C:\Program Files (x86)\autstat\Excel\statconnDCOM>, current version <3.6-1B2>
statconnDCOM 64 Bit: not found

Thanks,
Ari
2018-12-02 13:22
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Thomas Baier
Moderator
Posts: 193
Ari,

when testing the statconnDCOM installation, did you specify SExcel4 as the license name/license key?

If not, then it is absolutely clear that you got this error.

Did the software work before on your computer?
2018-12-02 13:36
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arisiegel
Posts: 7
Thanks for the quick reply. How can I specify SExcel4? I have it on my laptop and desktop. On laptop, it was working fine until Nov 30. Now it shows same exact license error as on the desktop. This is the first time using it on the desktop.
2018-12-02 14:39
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Thomas Baier
Moderator
Posts: 193
You should download the appropriate LicenseTest tool from the download section.
2018-12-02 16:19
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arisiegel
Posts: 7
Downloaded License Test. When I put SExcel4 in License Name field, gives Run-time error 429: ActiveX component can't create object. Same thing if I leave Testing in field. Ari
2018-12-03 20:43
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arisiegel
Posts: 7
Tried it again, this time it seemed to work. An ScExcel window popped up and then disappeared. When I rAn the Autstat Maintenance Tool and chose Test StatConn DCOM Installation, it asked me to select the license key from dropdown menu, which has ScExcel as a choice. When I chose that, here is the output:

--- testing R connection with StatConnectorSrv.StatConnector32
create R object
establishing R connection using license key scExcel
Error code 0x80040030: licensing: invalid license file
--- testing R connection with StatConnectorSrv.StatConnector32
create R object
establishing R connection using license key scExcel
Error code 0x80040030: licensing: invalid license file
--- testing R connection with RCOMServerLib.StatConnector
create R object
Error code 0x80040154: unknown error code
2018-12-03 21:01
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arisiegel
Posts: 7
I ran the Autstat Maintenance Tool and under license key I typed SExcel4. Here's the output:

--- testing R connection with StatConnectorSrv.StatConnector32
create R object
establishing R connection using license key SExcel4
closing R connection
--- testing R connection with StatConnectorSrv.StatConnector32
create R object
establishing R connection using license key SExcel4
closing R connection
--- testing R connection with RCOMServerLib.StatConnector
create R object
Error code 0x80040154: unknown error code
2018-12-03 21:12
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Thomas Baier
Moderator
Posts: 193
If you would like to use the foreground server then of course R has to be started and rcom must be loaded.

The background server seems to work fine.

But this is nothing that has changed during the past few weeks...
2018-12-03 21:19
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