autstat Support

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croisill
Posts: 3
Hello,
We're trying to install the new license file for scExcel v4 (Home & Student), but it seems that the updates were allowed only until February 28th. Do you know how to proceed to fix this issue ?
Thanks
2019-03-07 09:48
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Thomas Baier
Moderator
Posts: 213
Why would you want to install a new license file? Current scExcel will work until May.
2019-03-07 10:44
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croisill
Posts: 3
Hi Thomas,

Thanks for your answer,

I'm trying to install R and RExcel for the first time on my new computer. I already installed R (V3.5.1) and now I'm trying to add RExcel. We followed the process below :

1. From your website, we downloaded a program named "scExcelFull1.0-0B6_HomeStudent_x86 (1).exe" and the associated license file named "347_SExcel4_HomeStudent_32.lic".
2. We executed scExcelFull1.0-0B6_HomeStudent_x86 (1).exe

From this point, we launched Excel, but the connection with R was not working. We have the following message :
iconCode:
Error creating R connection object, error code 2147745841
Debug info:licensing: license expired
If you are using the foreground server, please make sure R is running and rcom is loaded.


From the "Austat Maintenance Tool (built 21/06/2019 23:21:44)" we found in "C:\Program Files (x86)\autstat\Excel\statconnDCOM\bin\statconnRSetupTest.exe", we did the following test :

A. Analyse system : We received the following message :

iconCode:
Application is run as Administrator
R 32 Bit: 32bit version installed in <C:\Program Files (x86)\R-3.5.2>, current version <3.5.2>
R 64 Bit: 64bit version installed in <C:\Program Files (x86)\R-3.5.2>, current version <3.5.2>
Package <rscproxy> for 32 Bit R, version <2.2-1>, installed in <C:/Program Files (x86)/R-3.5.2/library> was built for R version <3.5.0> - OK
Package <rcom> for 32 Bit R, version <3.1-5>, installed in <C:/Program Files (x86)/R-3.5.2/library> was built for R version <3.5.0> - OK
Package <rscproxy> for 64 Bit R, version <2.2-1>, installed in <C:/Program Files (x86)/R-3.5.2/library> was built for R version <3.5.0> - OK
Package <rcom> for 64 Bit R, version <3.1-5>, installed in <C:/Program Files (x86)/R-3.5.2/library> was built for R version <3.5.0> - OK
statconnDCOM 32 Bit: 32bit version installed in <C:\Program Files (x86)\autstat\Excel\statconnDCOM>, current version <3.6-1B2>
statconnDCOM 64 Bit: 64bit version installed in <C:\Program Files\statconn\DCOMx64>, current version <3.6-0B1>


B. Test statconnDCOM installation with the License Key named "SExcel4" :

iconCode:
--- testing R connection with StatConnectorSrv.StatConnector32
  create R object
  establishing R connection using license key SExcel4
  Error code 0x80040031: licensing: license expired
--- testing R connection with StatConnectorSrv.StatConnector32
  create R object
  establishing R connection using license key SExcel4
  Error code 0x80040031: licensing: license expired
--- testing R connection with RCOMServerLib.StatConnector
  create R object
  Error code 0x80040154: unknown error code


B'. Test statconnDCOM installation with the License Key named "scExcel" :
iconCode:
--- testing R connection with StatConnectorSrv.StatConnector32
  create R object
  establishing R connection using license key scExcel
  Error code 0x80040030: licensing: invalid license file
--- testing R connection with StatConnectorSrv.StatConnector32
  create R object
  establishing R connection using license key scExcel
  Error code 0x80040030: licensing: invalid license file
--- testing R connection with RCOMServerLib.StatConnector
  create R object
  Error code 0x80040154: unknown error code


C. Install license file : we installed the file downloaded on your website :

iconCode:
Analyzing license file <C:\Users\347_SExcel4_HomeStudent_32.lic>
license file with id <347> for product <SExcel4>, created 01/02/2019 09:17:01
updates allowed until 28/02/2019 23:00:00 (28/02/2019 23:00:00)
registered for <autstat GmbH> in <Austria>
supports 32 bit R: True, supports 64 bit R False
professional: True, floating/concurrent: False, server: False
number of licenses: 1
statconnDCOM 32 Bit: 32bit version installed in <C:\Program Files (x86)\autstat\Excel\statconnDCOM>, current version <3.6-1B2>
statconnDCOM 64 Bit: 64bit version installed in <C:\Program Files\statconn\DCOMx64>, current version <3.6-0B1>



D. Show license file information : we received the following messages :

iconCode:
Analyzing license file <C:\347_SExcel4_HomeStudent_32.lic>
license file with id <347> for product <SExcel4>, created 01/02/2019 09:17:01
updates allowed until 28/02/2019 23:00:00 (28/02/2019 23:00:00)
registered for <autstat GmbH> in <Austria>
supports 32 bit R: True, supports 64 bit R False
professional: True, floating/concurrent: False, server: False
number of licenses: 1



Thanks for your help on this matter
2019-03-07 11:37
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Thomas Baier
Moderator
Posts: 213
Dear Croisill,

I just had a look and unfortunately, the latest version available for download is still 1.0-0B6. Just uploaded 1.0-1B1, which is the current version.

Please have a look and let us know if this has solved your problem.

Best wishes,
Thomas
2019-03-07 14:09
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croisill
Posts: 3
Thank you very much for your help ! You solved my issue!
2019-03-07 16:35
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