autstat Support

This message has been updated to use the "Test Installation" Appiication

How to find debugging information

All the information here only refers to the latest version of out programs (statconnDCOM, rcom, RExcel).
Don't even think of posting error reports about any of the components not working in the support forum before collecting this information, and include this information with your post.

Do not send private messages for support for the Home&Student versions of our software. Free advisory information in case of errors is only available through the public support forum at www.autstat.com.

Before you start, download DebugView (currently available from https://technet.microsoft.com/en-us/sysinternals/debugview.aspx) You do not need to install this program. Just unzip the zip file you downloaded. You will need DbgView.exe later.

When you are experiencing problems, please collect the following information. Do so by opening a text editor (Notepad, Emacs, Notepad++ of whatever you are using)

Perform all the steps and copy the output of the different programs in a text file.

1. Report Windows version. You get this via Start → Run and typing “winver”.
2. R version and version of the packages Start R (32 bit binary, the one without the suffix x64) and type the commands:

   Code:

   R.Version()$version.string
   sessionInfo()
   installed.packages()["rscproxy",]
   installed.packages()["rcom",]

   Copy the R output to the text file.
3. Start "Test Installation" and run the function "Analyze System". Add this information to your posting. This will collect information about the R version statconnDCOM is using, which may be different from the one you really want to use (or are using interactively)
4. Start DebugView (DbgView.exe)
5. Please download and unpack "LicenseTest.zip" from the download area. Run the program LicenseTest.exe from the ZIP file. If you have a specific license file/license name, enter the license name into the corresponding field. Now run the test with 32 and/or 64 bit version of statconnDCOM (64 bit will only work if you have a valid license file for statconnDCOM for 64 Bit R).
6. Copy the output in the text windows of this program and the contents of the DbgView Window in the text file.