autstat Support

Thomas Baier
Posts: 222
Dear forum users,

the support forum is provided for free. We are expecting our users to follow a few rules:

1. provide your full name in your account properties
2. provide your real e-mail address in your account properties. If you are using the Student version of our software, a college/school/university e-mail address is mandatory.
3. use a user name which is related to your real name to be able for other users to identify you
4. it is recommended, not to use your e-mail address as the user name. As this is the initial setting, please change it immediately

I'd like to point you to an excellent short article on the dos and don'ts in Mozilla forums, the same holds true for forums:

We are regularly monitoring user profile data. If are not following the few simple rules pointed out above, we will try to get in contact with you to give you a chance to update your user profile.

If you are not able or willing to follow our rules, or if we find out that the e-mail address you have stored in your user profile cannot be reached by us, we will immediately deactivate your account. In this case, you may use the contact form on our website to reach us.

Best regards,
Thomas Baier
2017-06-03 05:58